At a brokerage, the worst thing is a renewal that slips away. The client does not get the reminder in time, another broker calls them and they leave with the policy. And when the policies sit in each insurer's portal and the claims sit in email, the whole morning goes on hunting for papers and explaining to the client how their claim is going.
And the software already out there has its price. It usually charges per user, makes you work its way, and your book of business sits on someone else's platform. Sometimes it is worth it and sometimes it is not. It is worth looking at before building anything, and if it does not pay off for you, we will tell you.