# AI Solutions for E-commerce | Alher Tech > Product chat, abandoned-cart recovery, returns triage, review auto-reply. Self-hosted AI infrastructure and bilingual support. - Canonical page: https://alhertech.com/en/services/ai-for-ecommerce/ - Site: Alher Tech (custom software, AI agents and SEO engineering, https://alhertech.com/) - Contact: https://alhertech.com/en/contact/ --- AI for e-commerce, whatsApp product chat that closes sales, abandoned-cart recovery, returns triage and review auto-reply. ## What AI for E-commerce Can Do for Your Business - **Product-Chat That Closes Sales**: Our typical e-commerce rollout connects a WhatsApp/web chatbot to your existing catalog and stock feed, so the AI can quote prices, check stock, guide to the right size and close the sale. Paired with an abandoned-cart recovery sequence, returns-triage AI and a review auto-reply that protects your Trustpilot score. For brands ready to leave a rented SaaS storefront, we also build headless custom storefronts on your cloud. - **Abandoned-Cart Recovery**: AI writes personalised WhatsApp and email sequences referencing the exact product left behind, in the shopper's language, with your brand tone. - **Returns Triage**: AI reads the return request and photos, identifies likely-fraudulent vs. legitimate claims and routes accordingly, protecting your margin. - **Review Auto-Reply**: Every Google, Trustpilot and Amazon review gets an on-brand reply. Genuinely angry ones are escalated to your team with a suggested response. - **AI Product Descriptions & Size Guides**: Generate SEO-grade descriptions, size recommendations and upsell bundles from your product data, scaling content across thousands of SKUs. - **Multilingual Out of the Box**: Our bilingual team ships English and Spanish content natively. Your AI agent speaks your customers' language without awkward translations. - **Marketplace Settlement Reconciliation**: Amazon, marketplace and payment gateway settlements matched against your orders, so missing payouts and wrong fees are caught, not absorbed. - **Real Margin per Product**: Purchase cost, shipping, returns, fees and ad spend brought together per SKU, so you see which products actually make money. - **Returns and Refund Processing**: Return requests triaged, refunds issued within policy and repeat abusers flagged, without a person reading every email. - **Purchasing and Stock Forecast**: Sales velocity, lead times and seasonality turned into purchase suggestions, so you neither run out nor sit on dead stock. - **Warehouse Picking and Packing Check**: A camera over the packing bench verifies the order before it is sealed, cutting wrong-item returns and the refunds that follow them. - **Translated for Whoever Picks It Up**: When a conversation is handed to a person, the whole thread is translated into the language your staff work in, and their replies go back out in the customer's language. Nobody on your team has to understand the language the customer wrote in. - **Your Own Chat, Not Only WhatsApp**: WhatsApp is one channel, not the plan. We build real-time chat straight into your own website or app, as we did for Boathous and ReservPark, and connect Instagram, web chat, email or the phone line to the same assistant, so the conversation lives where your customers already are. - **Fits the Tools You Already Run**: Our bilingual team ships English and Spanish content natively. Your AI agent speaks your customers' language without awkward translations. ## How We Build Your AI for E-commerce - **Catalog Ingestion**: We connect your catalog, stock and pricing feed so the AI always has up-to-the-minute data. - **Tone & Brand Voice**: We encode your brand guide, how to greet, when to use humor, what words are banned. - **Channel Rollout**: Web chat first, then WhatsApp, then Instagram DMs, one brain across all. - **Cart Recovery Sequences**: We design the 3-message sequence, A/B test subject lines and measure recovery rate. - **Returns & Review Pipelines**: AI triage on returns, auto-reply on reviews, with escalation rules for edge cases. - **Growth-Loop Tuning**: Monthly review of conversations, AOV, recovery rate and return fraud. We tune weekly. ## AI Technologies We Use From self-hosted open-source models to cloud APIs, we choose the right tool for each ai for e-commerce use case. ## Related services Neighbouring problems we also solve, in case the one that brought you here is not the first to tackle. - [AI Chatbots](https://alhertech.com/en/services/ai-chatbot/) - [AI for Digital Marketing](https://alhertech.com/en/services/ai-for-marketing/) - [Custom Ecommerce Development](https://alhertech.com/en/solutions/ecommerce-development/) - [All our services](https://alhertech.com/en/services/): The full catalogue, from web and mobile to AI, data and maintenance. ## AI for E-commerce: FAQ ### Do you require a specific e-commerce platform? No. We connect to whatever catalog and stock feed you already expose (API, XML, CSV). For brands that want to leave a rented storefront, we build custom headless storefronts in code on AWS, Azure or GCP, fully owned, infinitely faster and with zero transaction-fee SaaS tax. ### What's the uplift on abandoned-cart recovery? Across our clients, AI-generated WhatsApp recovery averages 14-22% recovered orders, vs. 5-8% for generic email sequences. The personalisation and channel matter. ### Can it actually close the sale or only pass leads? It closes. The AI builds the cart, applies promo codes, quotes shipping and sends a pay link. Conversion rates on chat-led sales match or beat the main site checkout. ### Does it handle fraud patterns in returns? It flags likely-fraud patterns (serial returners, photo mismatches, keyword clusters) but always hands off to a human for the final call. We never want a legitimate customer frustrated by a false positive. ### How much does it cost? A core deployment with chat, cart recovery and review auto-reply is one thing; the full stack with returns triage, AI descriptions and multi-channel is another. Payback is usually under 3 months for stores doing 500+ orders a month. We quote yours after a free call. ### Do you work with businesses across Spain and internationally remotely? Yes. We work fully remotely with clients across Spain, Europe, the US and LATAM. We run video calls, live demos and collaborative documentation for every milestone, and we're available in your time zone.