A customer asks outside office hours, nobody answers, and the next morning they have already bought somewhere else. And during the day, your team spends hours answering the same questions about prices, availability and opening hours, instead of helping with what really needs a person.
And a badly built chatbot gets expensive. It says things that are not true, wears customers out, and nobody notices. That is why it is worth checking first what it can answer well and what it cannot, and if it does not pay off for you, we will tell you.