AI Solutions for Customer Support

AI for customer-support teams, deflects tier-1 tickets on web chat and WhatsApp, routes complex ones with context and coaches your agents. Multilingual.

What AI for Support Can Do for Your Business

• Ticket Deflection That Users Actually Like: Our typical deployment ingests your help center, past tickets and product documentation into a RAG knowledge base, plugs the AI into web chat, WhatsApp, email and in-app widget, and handles tier-1 fully while escalating tier-2+ to the right agent with a full summary. Plus real-time sentiment scoring and post-conversation coaching for your team.
• Smart Routing with Context: When escalation is needed, the agent picks up the case with a clean summary, customer history and recommended next action, with no 'explain it again' frustration.
• Real-Time Sentiment: Every conversation scored every turn. A red score pings the manager instantly, saving accounts you'd otherwise lose.
• Agent Coaching: AI reviews every conversation and suggests 2-3 specific improvements per agent per week, personalised, actionable, measurable.
• Channel-Agnostic Brain: Web chat, WhatsApp, email, Instagram, Twitter, in-app, same AI, unified customer history across channels.
• Multilingual by Default: Our bilingual team ships English and Spanish content natively. Your AI agent speaks your customers' language without awkward translations.
• Translated for Whoever Picks It Up: When a conversation is handed to a person, the whole thread is translated into the language your staff work in, and their replies go back out in the customer's language. Nobody on your team has to understand the language the customer wrote in.
• Your Own Chat, Not Only WhatsApp: WhatsApp is one channel, not the plan. We build real-time chat straight into your own website or app, as we did for Boathous and ReservPark, and connect Instagram, web chat, email or the phone line to the same assistant, so the conversation lives where your customers already are.
• Fits the Tools You Already Run: Our bilingual team ships English and Spanish content natively. Your AI agent speaks your customers' language without awkward translations.

How We Build Your AI for Support

1. Knowledge-Base Ingestion: Help center, past tickets, internal docs, SOPs, all indexed into a RAG knowledge base.
2. Helpdesk Layer: We prefer to build a lightweight custom ticket/support data layer on your cloud. If you already run an existing helpdesk, we integrate via its API, but the core logic stays in your code.
3. Channel Rollout: Web chat first, then WhatsApp, then email deflection.
4. Escalation Rules: Dollar-value thresholds, keyword triggers, sentiment floors, we define when humans must take over.
5. Coaching Dashboard: Weekly agent scorecards with conversation examples and specific improvement suggestions.
6. Continuous Tuning: We tune prompts weekly and feed new tickets into the knowledge base.

AI Technologies We Use

From self-hosted open-source models to cloud APIs, we choose the right tool for each ai for support use case.

Related services

Neighbouring problems we also solve, in case the one that brought you here is not the first to tackle.

• AI Chatbots
• AI Voice Agents
• AI Agents & Automation
• All our services: The full catalogue, from web and mobile to AI, data and maintenance.

AI for Support: FAQ

What if the AI says something wrong?

We enforce strict RAG grounding. The AI must cite the help-center article it quotes from. Hallucinations are rare and measurable. Uncertainty triggers immediate human handoff.

Do users prefer AI or a human?

They prefer *fast and correct*. Polls show 70%+ of users don't care who responds as long as the answer solves the problem within 60 seconds. Speed beats humanity for tier-1.

Can it take actions, not just answer?

Yes, issue refunds, reset passwords, reschedule subscriptions, update shipping, via your API. Action-taking AI deflects way more than answer-only AI.

How much?

Web chat and WhatsApp deflection is a small build; adding helpdesk integration, agent coaching and voice is a much bigger one. Payback is under 3 months for teams above 500 tickets a month, and we run that number with you for free.

Is it GDPR compliant?

EU hosting, zero-retention LLM contracts, self-hosted option for sensitive data (fintech, health), full DPIA support.

Do you work with businesses across Spain and internationally remotely?

Yes. We work fully remotely with clients across Spain, Europe, the US and LATAM. We run video calls, live demos and collaborative documentation for every milestone, and we're available in your time zone.