AI Solutions for Insurance Agencies
AI for insurance brokerages and agencies, whatsApp claim intake with photo damage estimation, policy Q&A, renewal orchestration and fraud detection.
What AI for Insurance Can Do for Your Business
- Claim Intake by Chat: Our agency rollout, a claim-intake chatbot on WhatsApp that captures the incident, requests photos (auto-estimates damage), opens the file in your system and schedules an adjuster; a policy Q&A bot that answers 'what does my policy cover?' from the client's actual contract; and a renewal nudge automation that catches policies 60/30/7 days before expiry.
- Policy-Specific Q&A: Each client's questions answered from their actual contract. No generic lines, real coverage details.
- Renewal Orchestration: AI drafts the renewal offer, sends personalised nudges at 60/30/7 days and schedules producer calls for complex cases.
- Underwriting Document OCR: Income statements, medical reports, property inspections. Data extracted straight into your underwriting system.
- Fraud Pattern Detection: AI looks for suspicious patterns across claims (serial claimants, photo mismatches, narrative inconsistencies) and flags for human review.
- Bilingual Client Comms: Our bilingual team ships English and Spanish content natively. Your AI agent speaks your customers' language without awkward translations.
- Commission Reconciliation: Insurer commission statements checked against your own book, surfacing policies paid short or not paid at all.
- Renewals Billing and Receipts: Renewal receipts, instalments and returned payments handled end to end, with the client warned before the policy lapses.
- Portfolio Watch and Cross-Selling: Policies about to lapse, clients with a single product and cover gaps surfaced as a call list, not as a hunch.
- Claims Follow-Up for the Client: Claim status chased with the insurer and explained to the client in plain language, which is where brokers keep clients.
- Photo-Based Claim Assessment: Damage photos sent by the client are pre-assessed, sorting the obvious small claims from the ones that genuinely need a loss adjuster on site.
- Translated for Whoever Picks It Up: When a conversation is handed to a person, the whole thread is translated into the language your staff work in, and their replies go back out in the customer's language. Nobody on your team has to understand the language the customer wrote in.
- Your Own Chat, Not Only WhatsApp: WhatsApp is one channel, not the plan. We build real-time chat straight into your own website or app, as we did for Boathous and ReservPark, and connect Instagram, web chat, email or the phone line to the same assistant, so the conversation lives where your customers already are.
- Fits the Tools You Already Run: Our bilingual team ships English and Spanish content natively. Your AI agent speaks your customers' language without awkward translations.
How We Build Your AI for Insurance
- Product-Line Audit: We map current intake, Q&A and renewal flows per product line.
- Policy-Data Ingestion: We connect to whatever policy management system you already run (via its API), or build a custom policy data layer on your cloud if you want full ownership.
- Claim Intake Pilot: Start with one product (home or auto), measure speed vs. baseline.
- Q&A Knowledge Base: Each client gets their own KB slice = their actual contract.
- Renewal Automation: Launch nudge sequences product by product.
- Compliance Review: DPIA, insurance regulatory review, audit log setup.
AI Technologies We Use
From self-hosted open-source models to cloud APIs, we choose the right tool for each ai for insurance use case.
Related services
Neighbouring problems we also solve, in case the one that brought you here is not the first to tackle.
AI for Insurance: FAQ
Is AI claim-intake reliable?
Yes for the intake layer, capturing the incident, collecting photos/docs and opening the file. The final coverage decision stays with humans. We don't let AI deny claims autonomously.
Do I need a specific policy-management system?
No. We connect to any insurance management system with an API or export. If you want to leave rented software, we also build custom brokerage platforms in code on your cloud.
Is the data safe?
Insurance data (especially medical underwriting) runs on-prem or in a private cloud with AI models hosted on your own servers. Full DPIA, audit logs.
How much?
A single-product pilot and a multi-product brokerage carry different setups and monthlies. Tell us your product mix on a free call and we quote it in writing.
Will it handle fraud patterns?
It flags; humans decide. Fraud models catch serial patterns humans miss; escalation to claims investigators is always the next step.
Do you work with businesses across Spain and internationally remotely?
Yes. We work fully remotely with clients across Spain, Europe, the US and LATAM. We run video calls, live demos and collaborative documentation for every milestone, and we're available in your time zone.